RETURNS/EXCHANGES

RETURNS AND EXCHANGES

We hope every Basil piece becomes part of a story you cannot wait to tell. If the fit is not quite right or something arrives differently than expected, we are here to help.

Please review the policy below before beginning a return or exchange.

RETURN POLICY

Items purchased directly from basilbikinis.com may be returned within 15 days of the original purchase date.

To be eligible for a return, your item must be:

  • Unworn and unwashed

  • In its original condition

  • Returned with all original tags attached

  • Returned with the hygiene liner fully attached

  • Accompanied by your order number or proof of purchase

Sale items and products marked final sale are not eligible for return or exchange.

Customers are responsible for return shipping costs. We do not currently offer store credit.

Once your return has been received, inspected, and approved, a refund will be issued to your original payment method within 5 to 7 business days. Additional processing time may be required by your bank or payment provider.

HOW TO BEGIN A RETURN

Email support@basilbikinis.com with:

  • Your order number

  • The item you would like to return

  • Your reason for the return

Our team will confirm whether the item is eligible and provide return instructions.

Please do not send an item back before contacting us.

SIZE EXCHANGES

We offer size exchanges when the requested size is available.

To begin an exchange, email support@basilbikinis.com with:

  • Your order number

  • The item and size you received

  • The size you would like instead

Exchange items must meet the same eligibility requirements listed in our return policy. Customers are responsible for the shipping costs associated with sending the original item back to us.

We recommend contacting us as soon as possible because many Basil styles are produced in limited quantities.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, email support@basilbikinis.com as soon as possible.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item and packaging

We will review the information and work with you to make it right.

SWIMWEAR HYGIENE

For hygiene reasons, all swimwear must be tried on over underwear.

Original tags and hygiene liners must remain fully attached. We cannot approve a return or exchange if the item has been worn, washed, altered, soiled, or returned without its original tags and hygiene liner.

QUESTIONS?

We want your Basil experience to feel clear, thoughtful, and easy.

Email support@basilbikinis.com and our team will be happy to assist you. We typically respond within 1 to 2 business days.