SHIPPING POLICY

Every Basil order is prepared with care and sent on its way as quickly as possible. Below you will find everything you need to know about processing, delivery, and tracking your order.

ORDER PROCESSING

Orders are processed within 2 to 3 business days from the order date, excluding weekends and holidays.

Processing time is separate from the estimated delivery time displayed at checkout. During collection launches, promotions, or holidays, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

SHIPPING OPTIONS AND RATES

Available shipping methods, estimated delivery times, and rates will appear at checkout.

Shipping costs are calculated according to your delivery location and selected shipping method. Basil orders are currently shipped through UPS or USPS.

Please review your shipping address carefully before completing your order.

SHIPPING DESTINATIONS

At this time, Basil ships within the United States only.

Any future international shipping updates will be announced through our website, email community, and social channels.

ORDER TRACKING

Once your order begins its journey, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 48 hours to appear after your shipping confirmation is sent.

SHIPPING DELAYS

Delivery estimates are provided by UPS or USPS and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside of Basil’s control may affect delivery times.

If your tracking has not updated or your package appears to be delayed, contact the carrier listed in your shipping confirmation email for the most current information.

If you still need assistance, email support@basilbikinis.com with your order number and tracking information. We will help you review the situation.

LOST PACKAGES

If you believe your package has been lost, contact UPS or USPS using the tracking information provided in your shipping confirmation.

You may also email support@basilbikinis.com with:

• Your order number

• Your tracking number

• A brief description of the issue

We will review the available information and help determine the appropriate next step.

PACKAGES MARKED AS DELIVERED

If your tracking shows that your package was delivered but you cannot locate it:

• Check around your delivery location

• Ask anyone in your household who may have accepted it

• Contact your building office, front desk, or mailroom when applicable

• Allow up to 24 hours because carriers may occasionally mark packages as delivered shortly before arrival

• Contact UPS or USPS for additional delivery information

If the package still cannot be located, email support@basilbikinis.com with your order number and tracking information.

QUESTIONS?

We want your Basil experience to feel clear, thoughtful, and easy.

Email support@basilbikinis.com and our team will be happy to assist you. We typically respond within 1 to 2 business days.