FREQUENTLY ASKED QUESTIONS

We want every part of your Basil experience to feel clear, thoughtful, and easy. Below you will find answers about sizing, movement, swimwear care, shipping, returns, and more.

Still need help? Email us at support@basilbikinis.com. We are always happy to help and typically respond within 1 to 2 business days.

SWIMWEAR CARE

How should I care for my Basil swimwear?

A little care will help your Basil pieces stay beautiful through many adventures.

• Hand wash in cold water using a mild detergent

• Rinse thoroughly after contact with chlorine, saltwater, sunscreen, or body oils

• Lay flat to dry in the shade

• Do not machine wash, tumble dry, bleach, or iron

• Avoid sitting or leaning on rough surfaces such as concrete and unfinished pool edges

• Make sure your swimwear is completely dry before storing it

ORDERS AND SHIPPING

When will my order ship?

Orders are processed within 2 to 3 business days, excluding weekends and holidays. Once your order begins its journey, you will receive a shipping confirmation email with tracking information.

What shipping options are available?

Available shipping methods, estimated delivery times, and rates will appear at checkout. Delivery times vary depending on your location and selected shipping method.

Do you offer international shipping?

At this time, Basil ships within the United States only. Any future international shipping updates will be announced through our email community and social channels.

What should I do if my package is delayed?

First, check the tracking link included in your shipping confirmation email. All Basil orders are currently shipped through UPS or USPS.

If the tracking has not updated or your package appears to be delayed, contact UPS or USPS for the most current delivery information. If you still need assistance, email support@basilbikinis.com with your order number and we will help you review the situation.

What should I do if my package is marked as delivered but I cannot find it?

Check around your delivery location and ask anyone in your household, building, or front office who may have accepted it. Carriers occasionally mark packages as delivered shortly before they arrive.

If you still cannot locate your package, contact UPS or USPS and email support@basilbikinis.com with your order number and tracking information.

RETURNS

What is Basil’s return policy?

We accept eligible returns within 15 days of purchase.

To qualify for a return, an item must be:

• Unworn and unwashed

• In its original condition

• Returned with all original tags attached

• Returned with the hygiene liner fully attached

• Accompanied by the order number or proof of purchase

Customers are responsible for return shipping costs.

Sale items and products marked final sale are not eligible for return or exchange. Approved returns will be refunded to the original payment method. We do not currently issue store credit.

Can I try on my swimwear?

Yes. For hygiene reasons, all swimwear must be tried on over underwear. We cannot accept a return if the hygiene liner or original tags have been removed.

How do I begin a return?

Email support@basilbikinis.com with your order number and the item you would like to return. Our team will confirm whether the item is eligible and provide the next steps.

EXCHANGES

Can I exchange an item for another size?

Yes. We offer size exchanges when the requested size is available.

Email support@basilbikinis.com with your order number, current size, and requested size. Customers are responsible for the shipping costs associated with an exchange.

We recommend reaching out as soon as possible because many Basil styles are produced in limited quantities.

DAMAGED OR INCORRECT ITEMS

What should I do if my item arrives damaged, defective, or incorrect?

Please inspect your order when it arrives. If something is not right, email support@basilbikinis.com as soon as possible.

Include:

• Your order number

• A brief description of the issue

• Clear photographs of the item and packaging

We will review the information and work with you to make it right.

SIZING, FIT, AND COVERAGE

How do I find my Basil size?

Visit our Size Guide for measurements and fit guidance.

If you are between sizes or would like personalized help, email support@basilbikinis.com with your measurements and the style you are considering.

Can I choose different sizes for my top and bottom?

Absolutely. Basil tops and bottoms are sold separately so you can create a fit that works for your body.

What coverage options does Basil offer?

Coverage varies by collection and style. Each product page will identify the cut and coverage level so you can choose according to your personal preference and plans for the day.

At Basil, coverage is a style and activity choice. It is never a correction or a measure of confidence, character, or faith.

BRAND AND BELIEFS

What does “Made for the life you were given” mean?

We believe this life is a gift and women were made to participate in it fully.

Basil creates feminine swimwear for the water, the boat, the destination, the photograph, the long lunch, and the road after. Our purpose is to help women feel beautiful, capable, and present for the entire story.

Does faith influence Basil?

Yes. Basil was founded by a Christian woman, and faith guides the way we create, serve, and treat people.

We believe in gratitude, courage, kindness, honesty, dignity, and thoughtful stewardship. Every woman is welcome here. Coverage is a personal choice and never a measure of character or faith.

PRODUCTION AND RESPONSIBILITY

Where are Basil pieces made?

Our current collections are produced in limited quantities with our manufacturing partners in Brazil and Bali, with a focus on skilled construction, thoughtful details, and lasting quality.

Are Basil products sustainable?

We do not believe one broad label can communicate the complete impact of a product.

Rather than making vague sustainability claims, we focus on thoughtful production quantities, lasting construction, honest communication, and continuing to improve our materials and processes as Basil grows.

Why are some Basil styles available in limited quantities?

We order thoughtfully to avoid unnecessary excess and give each collection focused attention. Limited availability reflects the way we currently produce. It is never intended to create artificial urgency.

COLLABORATIONS

How can I collaborate with Basil?

We love connecting with women who create thoughtful content around travel, movement, womanhood, purpose, and a life lived fully.

Visit our Collaboration Page to learn more and apply. Submitting an application does not guarantee acceptance or a gifted collaboration.

GIFTING AND PROMOTIONS

Do you offer gift cards?

Yes. Digital Basil gift cards can be purchased through our website and delivered by email.

Does Basil offer discounts?

We occasionally share promotions, collection previews, and special opportunities with our email and social community.

Join the journey to hear about them first.

CONTACT AND AVAILABILITY

How can I contact Basil?

Email support@basilbikinis.com or submit a message through our Contact Us page. We typically respond within 1 to 2 business days.

Does Basil have a physical store?

Basil is currently available online only. Future pop ups, events, and retail partnerships will be announced through our website, email community, and social channels.

Until then, consider basilbikinis.com your passport to the full Basil world.