We’re here to make your experience as smooth as possible. Below you’ll find answers to our most common questions about shipping, returns, sizing, swimwear care, and more.
Still need help? Feel free to reach out to us anytime at support@basilbikinis.com—we're happy to assist you.
SWIMWEAR CARE
Q: How do I care for my Basil Bikini? To keep your swimwear in its best condition:
- Hand wash in cold water with mild detergent
- Lay flat to dry in the shade
- Do not machine wash, tumble dry, bleach, or iron
- Avoid rough surfaces (e.g., pool edges or concrete)
- Rinse thoroughly after exposure to chlorine, saltwater, or sunscreen
ORDERS & SHIPPING
Q: When will my order ship? Orders are processed within 2–3 business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order ships.
Q: What shipping options are available? Shipping options are provided at checkout. Delivery times and rates are based on your location and selected speed.
Q: Do you offer international shipping? Currently, we only ship within the United States.
Q: My package is delayed or lost—what should I do? We ship exclusively through UPS. If your order is delayed or lost, please contact UPS customer service directly for assistance. For additional help, email us at support@basilbikinis.com.
RETURNS & EXCHANGES
Q: What is your return policy? We accept returns of unworn bikinis and clothing within 15 days of purchase, as long as items are:
- In new condition
- Have all tags and hygiene liners attached
- Accompanied by proof of purchase
Customers are responsible for return shipping costs. Please note:
- All sale and final sale items are not eligible for returns or exchanges
- We do not offer store credit
- Approved returns will be refunded to your original payment method
Sanitary Note: All swimwear must be tried on over underwear. Returns will not be accepted if tags or liners have been removed.
Q: Can I exchange my item for a different size? Yes—we offer size exchanges only. Customers are responsible for all return shipping costs. To begin an exchange, contact us at support@basilbikinis.com with your order number.
DAMAGED or DEFECTIVE ITEMS
Q: What if I received a damaged or defective item? Please inspect your order upon arrival. If any item is damaged or defective, contact us immediately at support@basilbikinis.com with a photo and description, and we’ll assist you as soon as possible.
SIZING & FIT
Q: How do I know my size? OurSize Guide is available in the menu above. If you’re between sizes or need help, feel free to contact us!
Q: Can I mix and match top and bottom sizes? Absolutely! All our bikinis are sold as separates so you can customize the fit.
COLLABORATIONS & AMBASSADORS
Q: How can I collaborate with Basil Bikinis? If you’re passionate about travel, confidence, and elevated style, check out ourCollab Page to apply as a brand ambassador.
SUSTAINABILITY & ETHICS
Q: Are your bikinis ethically made? Yes! All of our pieces are made in small batches under ethical working conditions with a focus on quality and care.
Q: Are your products vegan and cruelty-free? Yes—our swimwear is 100% vegan and made without animal testing or materials.
GIFTING & PROMOTIONS
Q: Do you offer gift cards? Yes! You can purchase a digital gift card.
Q: Do you offer discounts? We occasionally run exclusive promotions for our email and Instagram community—follow us and subscribe to stay updated!
GENERAL
Q: How can I contact your team? Email us at
support@basilbikinis.com or use the Contact Us page. We typically respond within 1–2 business days.
Q: Do you have a physical store? Not yet! We’re currently online-only, but stay tuned for future pop-ups or events.
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